Privacy Policy

1. Who We Are

Yuvado Platform Ltd. ("Yuvado", "we", "us", "our") is a B2B trade facilitation platform incorporated in Alberta, Canada. We connect Vietnamese SME suppliers with Canadian importers through an integrated digital marketplace. Our registered address is in Calgary, Alberta, Canada.

2. Information We Collect

Business & Identity Information

• Business registration documents, certificates of incorporation, and trade licenses
• Director and officer identification documents (for KYC/KYB compliance)
• Business address, contact details, and banking information

Transaction Data

• Purchase orders, invoices, bills of lading, and customs documents
• In-platform communications between buyers and suppliers
• Payment records (processed by licensed third-party escrow providers)
• Shipping and logistics data

Platform Usage Data

• IP addresses, browser type, and device information
• Pages visited, search queries, and feature usage (anonymized analytics)
• Cookies and similar tracking technologies (see Cookie Policy)

3. How We Use Your Information

• To verify your identity and business for regulatory and KYC/KYB compliance
• To facilitate, document, and complete trade transactions between buyers and sellers
• To process payments through our escrow system
• To provide customs compliance support and CPTPP tariff guidance
• To improve platform matching algorithms and logistics optimization
• To fulfill reporting obligations to regulatory bodies, including IRCC (Canada Startup Visa Program) and our Designated Organization (Intrinsic Venture Capital Inc.)
• To send transactional notifications and platform updates (not marketing without consent)

4. Data Sharing

Yuvado does not sell your personal data to third parties. We may share data with:

• Escrow and payment providers (e.g. Escrow.com, RBC) for payment processing
• Logistics partners for freight booking and tracking
• Customs authorities as required by Canadian and Vietnamese trade law
• Legal and regulatory authorities when required by law

5. Data Storage & Security

All data is stored on Canadian-hosted servers (AWS Canada region) and is subject to Canadian privacy law (PIPEDA). We implement industry-standard encryption (TLS 1.3) for data in transit and AES-256 encryption for data at rest. Access is restricted to authorized personnel on a need-to-know basis.

6. Your Rights (PIPEDA)

As a user subject to Canadian jurisdiction, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or outdated information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for non-essential data processing
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise your rights, contact: privacy@yuvado.com

7. Cookies

We use essential cookies for platform functionality and optional analytics cookies (with consent). See our full Cookie Policy for details. You may opt out of analytics cookies at any time via your account settings.

8. Changes to This Policy

We will notify registered users of material changes to this policy via email and in-platform notification at least 30 days before changes take effect.

9. Contact

For privacy inquiries: privacy@yuvado.com
Yuvado Platform Ltd., Calgary, Alberta, Canada