Frequently Asked Questions
Everything you need to know about trading on Yuvado.
Getting Started
What is Yuvado and how does it work?
Yuvado is a B2B trade facilitation platform connecting vetted Vietnamese SME suppliers with Canadian importers. We handle the entire trade workflow — product discovery, compliance checking, freight booking, escrow payments, and delivery confirmation — all in one place. You find a product, we handle the complexity.
Is Yuvado free to join?
Who can use Yuvado?
Is Yuvado available in Vietnamese?
For Suppliers (Vietnamese SMEs)
What do I need to list products on Yuvado?
What is the Yuvado Ready Stock program?
When will I receive payment for my orders?
For Buyers (Canadian Importers)
Are all Vietnamese suppliers on Yuvado verified?
Do I pay any import duties on products from Vietnam?
What happens if my order arrives damaged or different from the listing?
Payments & Escrow
How does escrow work on Yuvado?
What currencies does Yuvado support?
Compliance & CPTPP
What is CPTPP and why does it matter for my business?
Does Yuvado handle customs clearance?